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Statement of Our Objectives

                         

ARC Support Services, are building a company that we'd like to do business with, ourselves. Through our support and outstanding experiences, we want to be a company that's human, respectful, transparent, inclusive, socially and environmentally conscious and using our skills and contacts, develop and grow sustainable, profitable businesses, for our clients, and with our clients, through sound process, engineering excellence and high  level customer service.  

James Clifford VDA ATA MIMI

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By using this site &/or employing the services of ARC Support Services, you are deemed to have accepted the following T's & C's

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Confidentiality

ARC Support Services, our staff and its agents, are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We will never knowingly share your details with any third party, unless expressly requested by you, the client. We extend the same standards to all our customers, suppliers and associates

Ethics

We always conduct our own services honestly and honorably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.

Duty of care

Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this consultancy, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.

Contracts

Our contract is in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients' contractual requirements, and particularly for situations where an external funding provider requires more official parameters and controls.

Fees

Our fees are competitive especially as we provide a service, which is of high quality, tailored, and specialised. As such we do not generally offer arbitrary discounts; generally a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our clients' available budgets and timescales. We agree our fees and the basis of our charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.

Payments

We aim to be flexible & fair to both our clients and our financiers, in the way we charge for our services. However, in some instances we may require payment or part payment, prior to commencement of some of our programs.  For projects that are delivered over a period of time, it is a requirement that our clients enter into a payment plan to ensure that we can continue to meet with our obligations to you.  Our terms are flexible and fair so we ask you to be respectful or our commitments to both you and our other clients

Intellectual property and moral rights

We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients' intellectual property.

Quality assurance

We maintain the quality of what we do through constant ongoing reviews with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports.

Professional conduct

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgment and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients and the standards by which the objectives are governed .

Equality and discrimination

We will always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability


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Site Updated April 2019

Site Built and Maintained by ARC Support Services 

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